TThe purchase date of the mattress from Durfi website will be the start date of Durfi 10 year limited warranty for all the sizes small and equivalent to 84x84x10 Inch, if any mattress size beyond 84x84/ any custom design, you will have a 5 years warranty only. The warranty will be valid for 10 years on the regular sizes and 5 years on the beyond 84x84/ any custom design from the date of invoice. Our warranty covers any kind of manufacturing defect in the mattress. In such a scenario, we will repair or replace the mattress. Replacement will be done with an available mattress of comparable model and size.
To clean mattress, use a clean and soft damp fabric to wipe with circular hand motion.
Do not place the mattress on an uneven base. Doing so will lead the mattress to sag and will not give sufficient support to the body.
It is not recommended to place the mattress in standing position, roll, bend, or compress it. Doing so can damage the foam core.
Do not expose mattress to water or liquid of any kind. Use of a mattress protector is recommended.
Mattresses that are manufactured by Durfi.com and bought directly from Durfi.com or authorized Durfi retailer only are subject to the Durfi 10 Year Limited Warranty and cannot be transferred to another person.
While doing replacement, customer need to borne the mattress replacement transportation charges, For mattress sizes (72x30 – 78x36/ 6/ 8/ 10 Inch Rs. 1500/- logistics charges, 72x42 – 78x66/ 6/ 8/ 10 Inch Rs. 2000/- logistics charges, 72x72 – 84x84/ 6/ 8/ 10 Inch Rs. 2500/- logistics charges) is applicable.
In case of any defect, register your claim. Email the requirements mentioned below to care@durfi.com.
A response from our team will be sent to you within 10 business days as we receive the claim of defect.
Durfi Mattress provides warranty-free replacement from the date of purchase against any material workmanship defects during the first year, in the unlikely event of your mattress defect. After the completion of one year, the warranty benefits will be given on pro-rata basis.
For example, if a product has a 5-year warranty and a defect appears after 3 years of use, a pro-rata money-back warranty is available for the remaining 2 years. It means that the pro-rata value available to a customer on a ₹10,000 mattress with a 5-year warranty is ₹10,000 x 2/5 = ₹4,000. So, if you replace an old mattress under warranty for a current value of ₹10,000, you will pay ₹10,000 - ₹4,000 = ₹6,000.
*Pro-rata will be calculated based on the current price at the time of the warranty claim.
Durfi Retail Private Limited runs in accordance with the laws of India. The sales and interactions with us will be governed by and interpreted and construed according to the laws of India. Any form of dispute with Durfi Retail Private Limited /Durfi shall be subjected only to courts/authorities/ forums in Coimbatore/Haridwar.